User Experience Research
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Senior UX Researcher

Janine Coover | UX Research

American Express

American Express

"Janine is such a pleasure to work with! Product and design teams feel like true partners in the research process due to her positive attitude and genuine interest in understanding project/design objectives. Her moderation style is top notch – she instantly makes research participants comfortable and knows how to prompt accordingly to get at the ‘whys' behind user behavior. Her research deliverables help distill key findings so that they are actionable for cross-functional teams. I highly recommend her!"

Karen Horowitz - UX Research at American Express

Cooper

Cooper

"Janine is one of the most talented researchers that I have had the pleasure of working with. She is experienced in a wide range of both qualitative and quantitative user research methods and understands which methods deliver the best results. She is a skilled moderator, consummate professional and understands how to collaborate with clients, designers and users. Above all, she is creative, thoughtful and empathetic – keys to executing effective user research."

Jon Mysel - Managing Director at Cooper

WUA!

WUA!

"We've worked with Janine for the American part of a big international UX research project (stretching 3 continents). The project was focused around evaluating the UX on the app of a leading Telecom provider. Combining qualitative and quantitative data, Janine provided us analyses and learnings on screenshot level. 

It was an absolute pleasure working with her. Despite the differences in time zones (US-EU) communication was always smooth and deadlines were met with ease. Thanks to her extensive experience in UX and clear writing style we we're able to use her report (and insights) across the globe."

Olfert Koekoek - Researcher & International Research Coordinator at WUA! Market Research, Amsterdam
 

AccuWeather

AccuWeather

"I had the pleasure of working with Janine on a transformative project at AccuWeather, where I was responsible for their online presence, www.accuweather.com. At the time, AccuWeather had never performed sophisticated usability testing on their online properties. Janine led the entire effort from statement of work, to process definition and scripting, to participant screening and interviewing, to finally results compilation. I wholeheartedly recommend Janine in this capacity and hope to work with her again in the near future. By the way, the results from the usability study were incredible, leading to the development of a world-class web site and achievement of preestablished traffic and revenue goals."

Robert J. Henry, MBA - General Manager at AccuWeather.com

we are experience

we are experience

"Working with Janine has been an absolute pleasure. Her project setup, moderation, and reporting is top-notch, as you’d expect from someone with her level of experience. But one of the things that sets her apart is her calming demeanor. Projects can get crazy, as they often do with tight deadlines and shifting needs. I can always count on Janine stay cool, focused, and instill confidence in our clients. 

It has been a pleasure to work with Janine and I would happily work with her again in the future."

Adam Hulnick - Head of US Research and Insights at we are experience